Our #1 priority is your satisfaction. If you're not completely satisfied with your product, please contact us for exchange, return/refund and partial refund options. We want you to be happy with the outcome so we invite you to tell us how it didn't meet your expectations and what the best solution for you is.
We also love feedback, recommendations and suggestions. It helps us to ensure that our products meet your needs.
Contact us using the chat feature in our online shop.
Priority, ExpressPost and Expedited Parcel shipping include up to $100 liability coverage for loss or damage. Should you need to use this coverage, we will also replace the product at our cost.
And Forage & Soothe is my pet project. It seems that I can't really decide between a career in the highly scientific and technical world of quality management and having fun making products in my home lab, so I'm doing both.
Forage & Soothe Botanicals was a 'happy accident'. When building a to-be commercial kitchen on my rural property, I realized I didn't really want to jump through hoops to get my water source and septic approved for commercial food use, so I decided to pick a different hobby to turn into a business and Forage & Soothe was born.
Forage & Soothe is about foraging the best quality herbs and natural ingredients to make herbal remedies and vegan skincare and cosmetics we need and love. I make each product in small batches and follow Good Manufacturing Practices (GMPs).
You can find me with my selection of products at local markets.
It's more than just a theme for me here at Forage & Soothe - herbs are central to my business and the driving force for what I do. From gathering cedar leaves and poplar buds from the wild to harvesting locally grown lemon balm, working directly with the plant material whenever possible allows me to cultivate a symbiotic relationship between the herbs, the ingredients, and my customers who use my products.
Let the bees keep their honey. Not only do I avoid using beeswax in my products, I simply stick to vegan and cruelty-free ingredients.
I try to live a natural life and that extends to my products.
My products are free from:
Formaldehyde or formaldehyde donors (e.g. Cocamide DEA, MEA, TEA)
Heavy metals (lead, mercury)
Micronized ingredients, e.g. nanoparticles, microbeads
Petroleum derived ingredients